This Support Policy describes the support services provided by ManyPeak for users of www.manypeak.com and related applications, APIs, products, and services.
ManyPeak provides support services to assist users with:
Support is intended to help users effectively access and utilize the Services.
Users may contact our support team through the following channels:
Email Support
contact@manypeak.com
Direct line for all inquiries.
Contact Form
Contact page
Available on our website.
Account Support
Account dashboard
Plan-dependent options.
Support requests are reviewed during standard business hours.
Response times may vary depending on request volume, complexity, and subscription level.
ManyPeak aims to respond within the following timeframes:
⚠ Targets only
These targets are goals only and do not constitute guaranteed service levels unless otherwise agreed in writing.
Support may include assistance related to:
✗ Out of Scope
Support services do not include:
ManyPeak reserves the right to decline requests outside the scope of standard support.
To receive efficient support, users should:
Failure to provide necessary information may delay resolution.
Users utilizing the ManyPeak API Platform may receive assistance regarding:
Support does not include custom application development, architecture design, or code implementation services unless separately contracted.
Enterprise customers may be eligible for enhanced support options, including:
Eligibility
Availability of enhanced support depends on the applicable service agreement.
In the event of:
Support response times may be affected. We will make reasonable efforts to restore normal service operations as quickly as practicable.
Users agree to communicate respectfully with support personnel.
ManyPeak reserves the right to restrict or terminate support interactions involving:
While ManyPeak will make reasonable efforts to investigate and address reported issues, we do not guarantee:
Reasonable-Efforts Basis
Support services are provided on a reasonable-efforts basis.
We may modify this Support Policy periodically to reflect:
Updated versions become effective upon publication on this page. Continued use of the Services after publication constitutes acceptance of the updated policy.
For support-related inquiries, please contact us using the details in the contact card below.
By accessing or using ManyPeak Services, you acknowledge that you have read, understood, and agreed to this Support Policy.
For support-related inquiries, reach our team via email or through the contact form. Authenticated users can also open a ticket directly from the dashboard.
ManyPeak · Headquarters
Website
www.manypeak.comPostal Address
No. 609, 4th Floor, Shastry Nagar, K.R. Road, BSK II Stage,
Bangalore, Bangalore South, Karnataka, India — 560070
